jua365 Privacy Policy

1. Introduction

jua365 ("jua365," "we," "us," "our") operates the online gaming platform at jua365.org and associated interfaces (collectively, the "Platform"). We act as the personal information controller in respect of the personal data of all registered players and visitors ("you," "Player," "User") in the Philippines.

This Privacy Policy sets out how jua365 collects, uses, stores, discloses, and otherwise processes your personal data in connection with your use of the Platform. This Policy is issued in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission ("NPC").

By registering an account on jua365 or continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood how jua365 processes your personal data as described herein.

2. Personal Data We Collect

jua365 collects the following categories of personal data in connection with the operation of the Platform:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, government-issued ID number (PhilSys, passport, UMID, driver's license), photograph	Account verification (KYC), age verification, AML compliance
Contact Data	Philippine mobile number, email address, residential address (city/province)	Account registration, OTP delivery, support communications, regulatory notifications
Financial Data	GCash number, Maya/PayMaya account, bank account name and number (BPI, BDO, Metrobank), transaction history	Processing deposits and withdrawals, fraud prevention, AML monitoring
Gaming Data	Game history, bet amounts, session duration, wagering patterns, bonus usage	Game provision, responsible gaming monitoring, bonus administration, regulatory reporting
Technical Data	IP address, device type, browser, operating system, mobile network (Globe/Smart/DITO), login timestamps	Platform security, fraud detection, geolocation compliance, technical support
Communications Data	Live chat transcripts, support email history, dispute records	Customer support, complaint resolution, quality assurance, legal record-keeping

jua365 does not intentionally collect sensitive personal information as defined under the DPA unless it is strictly necessary for legal compliance (e.g., government ID for KYC) or for responsible gaming purposes (e.g., self-exclusion requests). Any sensitive information collected is processed with heightened security controls.

3. How We Collect Your Personal Data

jua365 collects your personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, submitting a deposit or withdrawal request, or contacting customer support;
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device identifiers, and session activity logs, via server logs and similar technologies;
• Third-party sources: Identity verification data from KYC/AML service providers; payment transaction data from GCash, Maya, and banking partners; fraud prevention data from security service providers;
• Cookies and tracking technologies: As described in Section 7 of this Policy.

4. Purposes of Processing

jua365 processes your personal data for the following purposes:

• Establishing and managing your jua365 player account;
• Verifying your identity and age in compliance with PAGCOR requirements and the DPA;
• Processing deposits, withdrawals, and all financial transactions;
• Providing access to games, live dealer services, and sports betting markets;
• Administering bonuses, promotions, and the VIP loyalty program;
• Complying with anti-money laundering (AML) obligations under Republic Act No. 9160, as amended;
• Monitoring gaming activity for responsible gaming purposes, including identifying signs of problem gambling;
• Detecting, investigating, and preventing fraudulent activity, account abuse, and prohibited conduct;
• Responding to customer support requests and resolving disputes;
• Sending you transactional communications (deposit confirmations, withdrawal notifications, OTPs);
• Sending promotional communications where you have provided consent or where permitted by applicable law;
• Complying with applicable legal and regulatory obligations, including PAGCOR reporting requirements.

5. Legal Basis for Processing

jua365 processes your personal data on the following legal bases under the DPA:

• Contractual necessity: Processing required to fulfill the Player Account Agreement, including providing games, processing payments, and delivering customer support;
• Legal obligation: Processing required to comply with PAGCOR regulations, AML laws, NPC requirements, and other applicable Philippine law;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your privacy rights;
• Consent: For certain marketing communications and non-essential cookies, where jua365 has obtained your prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Disclosure and Sharing of Personal Data

jua365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. jua365 may share your personal data with the following categories of recipients:

• Payment processors: GCash (Mynt), Maya/PayMaya, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet operators, and 7-Eleven CLiQQ — for the purpose of processing your transactions;
• KYC and AML service providers: Identity verification and anti-money laundering compliance partners;
• Game and platform technology providers: Software providers that supply game content and platform infrastructure;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, and courts of law, where required by applicable law or legal process;
• Professional advisers: Legal counsel, auditors, and compliance consultants, under obligations of confidentiality.

All third-party service providers engaged by jua365 are required to process personal data only in accordance with jua365's instructions and to maintain appropriate technical and organizational security measures.

7. Cookies and Tracking Technologies

jua365 uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device that help the Platform function correctly, recognize returning users, and collect analytics data. jua365 uses the following categories of cookies:

• Strictly necessary cookies: Required for core Platform functions such as maintaining your login session, processing transactions, and delivering security features. These cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to understand how Players use the Platform, which pages are visited most frequently, and how the Platform can be improved. Data collected is aggregated and anonymized where possible.
• Preference cookies: Used to remember your Platform preferences such as language and display settings.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform. jua365 does not use cookies to serve third-party advertising.

8. Data Retention

jua365 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with PAGCOR and AML record-keeping requirements;
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction;
• Gaming activity logs are retained for a minimum of three (3) years;
• Customer support communications are retained for two (2) years from the date of the last communication.

Upon expiry of the applicable retention period, jua365 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

9. Data Security

jua365 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including financial account information and government ID data;
• Multi-factor authentication requirements for account access;
• Access controls limiting internal access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments;
• Fraud detection and anomaly monitoring systems operating continuously.

In the event of a personal data breach that poses a real risk to your rights and freedoms, jua365 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected data subjects without undue delay, in accordance with NPC Circular No. 16-03.

10. Your Rights Under the Data Privacy Act of 2012

As a data subject under Philippine law, you have the following rights with respect to your personal data processed by jua365:

• Right to be informed: The right to be informed whether jua365 holds personal data about you and the details of such processing;
• Right to access: The right to request a copy of the personal data jua365 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure or blocking: The right to request the deletion or blocking of your personal data where processing is unlawful or the data is no longer necessary, subject to applicable legal retention requirements;
• Right to object: The right to object to the processing of your personal data on grounds of legitimate interest or for direct marketing purposes;
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used electronic format;
• Right to damages: The right to be indemnified for any damage sustained due to inaccurate, incomplete, outdated, or unlawfully processed personal data.

To exercise any of the above rights, please contact jua365 Data Privacy support via the official live chat or by email at [email protected]. jua365 will respond to verified requests within thirty (30) days. In certain cases (e.g., ongoing legal investigations, AML obligations), jua365 may be unable to fulfill a deletion request — in which case we will explain the reason for the limitation.

11. Children's Privacy

The jua365 Platform is strictly intended for individuals who are at least twenty-one (21) years of age. jua365 does not knowingly collect personal data from persons under the age of 21. If jua365 becomes aware that personal data has been collected from a minor, it will immediately delete such data and close the associated account. If you believe a minor has registered on the Platform, please notify jua365 support immediately.

12. Cross-Border Data Transfers

In the course of operating the Platform, jua365 may transfer your personal data to service providers or technology partners located outside the Philippines, including game software providers and cloud infrastructure providers. Any such cross-border transfer is conducted in compliance with the DPA's requirements for international data transfers — specifically, jua365 ensures that the receiving party provides a level of data protection equivalent to that required under Philippine law, through contractual arrangements, adequacy determinations, or other appropriate safeguards.

13. Updates to This Privacy Policy

jua365 may update this Privacy Policy from time to time to reflect changes in law, regulatory requirements, or our data processing practices. Material changes will be communicated to registered Players via the mobile number or email address on their account, or through a prominent notice on the Platform, at least fourteen (14) days before the change takes effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

14. Contact — Data Privacy Officer

If you have questions, concerns, or requests regarding this Privacy Policy or jua365's data processing practices, please contact the jua365 Data Privacy Officer:

• Email: [email protected] (subject line: "Data Privacy Inquiry")
• Live Chat: 24/7 via the jua365 Platform
• Platform: jua365.org

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.